jililive bd Privacy Policy

jililive bd ("we", "our", "platform") is an online gaming and betting platform operated for users in Bangladesh. This Privacy Policy ("Policy") explains what personal information we collect when you use the jililive bd website or related services, how that information is processed, and what rights you have over your data.

This Policy should be read alongside our Terms and Conditions, as both documents together form the complete basis of our agreement with you. By using our services, you are considered to have accepted the terms of this Privacy Policy.

This Policy applies only to jililive bd's own website and services. The privacy practices of third-party services or websites accessible through our platform are outside our control, and their own policies apply in those cases.

jililive bd may collect your information in several ways. The types of information and their sources are described in detail below.

2.1 Registration and Account Information

When creating an account, the information we collect includes:

• Full name (as it appears on your national ID card)
• Date of birth (for age verification)
• Mobile number
• Email address
• Residential address
• National ID card or passport number (for identity verification)

2.2 Financial Transaction Information

To process deposits and withdrawals, we collect payment-related information. This includes mobile numbers linked to bKash, Nagad, or Rocket, bank account details, and transaction history. This information is stored in a secure environment.

2.3 Usage Information

When you use our platform, certain technical information is collected automatically:

• IP address and device type
• Browser type and version
• Operating system
• Time spent on the platform and pages visited
• Gaming and betting activity logs

2.4 Information Collected Through Communications

When you contact our customer support team via live chat or email, the details of that conversation may be stored. This is done to improve service quality and to assist with future interactions.

jililive bd uses your information only for specific and legitimate purposes. The main uses of collected information are as follows:

3.1 Account Management and Service Delivery

Your information is needed to create and manage your account, verify logins, process payments, and fulfil your requests. The minimum deposit is ৳300 and the minimum withdrawal is ৳800 — your accurate payment details are essential for processing these transactions correctly.

3.2 Identity Verification and Security

We verify your identity to prevent fraud and unauthorised access. This process keeps your account secure and ensures the overall safety of the platform.

3.3 Customer Service and Support

Our 24/7 live chat and email support team uses your account information to resolve your issues. This ensures fast and effective assistance.

3.4 Responsible Gaming

We monitor your gaming activity to identify any problematic patterns. In line with our Responsible Gaming guidelines, we use this information to provide support where needed.

3.5 Legal and Regulatory Obligations

We are required to store and process certain information to comply with applicable laws. This includes compliance with Anti-Money Laundering (AML) regulations.

3.6 Service Improvement

We analyse user experiences to improve the platform's functionality and features. This analysis is typically carried out in aggregated form where individual identities cannot be determined.

jililive bd gives the highest priority to the security of your information. We apply industry-standard security measures that protect your personal and financial data from unauthorised access, alteration, or disclosure.

4.1 Encryption and SSL Protection

Our platform uses SSL (Secure Sockets Layer) technology, which encrypts all data transferred between your browser and our servers. Payment-related information is secured using an even higher level of encryption.

4.2 Data Retention Period

We retain your information for as long as your account is active. After an account is closed, certain information may still be retained for a defined period to meet legal obligations.

4.3 Access Controls

Only employees who require access to your information in order to carry out their professional duties can access it. All employees are bound by confidentiality agreements and take part in regular security training.

4.4 Response to Data Breaches

If a security breach occurs, we will promptly notify the affected users and take the necessary steps to minimise harm. The incident will be investigated and measures will be taken to prevent it from happening again.

jililive bd never sells your personal information or transfers it to third parties for commercial purposes. However, sharing information may be necessary in certain situations:

5.1 Payment Service Providers

Information required to process transactions is shared with bKash, Nagad, Rocket, and banking partners. These organisations follow their own privacy policies and security standards.

5.2 Technology and Service Partners

Gaming software providers and infrastructure providers may access limited information as needed to deliver services. Strict confidentiality agreements are in place with them.

5.3 Legal Authorities

We are obliged to provide information in response to valid requests from courts or government authorities under applicable laws in Bangladesh. In such cases, we provide only the specific information requested.

5.4 Corporate Changes

In the event of a business merger or acquisition, your information may be transferred to the new entity. We will notify you in advance in such cases and the same standard of protection for your information will be ensured.

The jililive bd website uses cookies and similar technologies. These help improve your user experience and keep the platform functioning correctly.

6.1 Types of Cookies

• Essential cookies: For maintaining login sessions and ensuring security — without these the platform does not function properly.
• Functional cookies: For remembering your preferred language and settings.
• Analytics cookies: For understanding which parts of the platform are used most — this information is analysed in aggregated form.

6.2 Cookie Controls

You can control cookies by changing your browser settings. However, disabling essential cookies may cause some features of the platform to stop working properly.

As a jililive bd user, you have the following rights regarding your personal information:

7.1 Right to Know

You have the right to know what information we hold about you. Upon request, we will provide a detailed summary within a reasonable time.

7.2 Right to Correction

If there are any inaccuracies or errors in your stored information, you may request a correction. Keeping your information accurate and up to date ensures the quality of your service.

7.3 Right to Request Deletion

In certain circumstances you may request that your personal information be deleted. However, we may be obliged to retain some information for a defined period due to legal requirements.

7.4 Right to Object to Data Processing

You may object to marketing communications or certain types of data processing. We will act on such requests promptly upon receipt.

7.5 Right to Data Portability

You may request your account information in a commonly usable format. This helps you maintain greater control over your data.

jililive bd's services are strictly for individuals aged 21 and above. We do not knowingly collect information from anyone under the age of 21.

We verify age at registration, and any attempt by a minor to create an account is cancelled immediately upon detection. If we become aware that a minor has provided information, that information will be removed from our records.

We ask parents and guardians to stay aware of their children's online activity and to inform our support team if they notice anything suspicious.

jililive bd reserves the right to update this Privacy Policy from time to time. Changes may be made due to the nature of the service, legal changes, or business reasons.

For significant changes, we will send advance notice to your registered email or mobile number. The date of any policy change will always be shown at the top of this page. Continuing to use the platform after a change means you have accepted the updated policy.

To learn more about our services and understand how we operate, read the About Us page. You will find detailed information about our activities and objectives there.

If you have any questions, concerns, or requests about this Privacy Policy, please get in touch with us. Our privacy team will look into your matter carefully.

For common questions, check our FAQ section — many frequently asked questions are answered there, and you may find a quick solution without needing to contact us.